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Frequently Asked Questions

Below are some frequently asked questions for the New Hanover County Human Resources Department. If you have other questions, please contact our office at (910) 798-7178.

You will receive a confirmation email notifying you that your application was successfully submitted.  You can also go to governmentjobs.com, enter your username and password (same username and password used when completing the online application), and click on the “Applications & Status” tab.

Go to governmentjobs.com, enter your username and password (same username and password used when completing the online application), and click on the “Applications & Status” tab.

Changes can be made to each section of the application at any time before it is submitted.  Once you submit your application, the information is final and you cannot go back and make changes to the submitted application. If you submit a duplicate application for the same position before the closing date of the position, only the most recent application will be considered.

Please contact Human Resources if your address and/or phone number changes after you submit your application.

No application is submitted until you click on the “Accept” button.  If at any time you do not want to submit your application, save your work, then logout.

No, you must submit a separate application for each position you are interested in.

No. Once the closing date for a position has passed, additional applications will not be accepted. Please continue to visit our website and apply for new jobs as they become available. You may also want to sign up for Job Alerts to automatically be notified when a position you are interested in becomes available. To sign up for alerts:

  1. Click the menu button on the Job Opportunities page (directly under the Job Opportunities page title), and select ‘Job Alerts’ from the menu.
  2. Check the box next to each job category for which you would like to receive email notifications.
  3. Click the ‘Subscribe’ button, fill out the information, and then click the ‘Submit’ button.

For next 12 months after you submit this form, you will receive an email notification when a position opens with New Hanover County whose category matches the categories you selected.

After you have submitted your application, a link will appear that says “Click here for a printable version of the application you just submitted.” Click this link.

Yes, you can apply for any positions that are currently accepting applications.

All information is on a secure web server.  Only the Human Resources department and authorized county department users have access to submitted applications.

Public computers are available in many public libraries and in the Human Resources department, Monday-Friday, 8 a.m.-5 p.m., located at 230 Government Center Dr. in Wilmington. Applications can also be completed by using a smart phone or tablet.

You will receive notification via email regarding the status of the position.

No. New Hanover County is a separate organization and only accepts applications only for vacancies at New Hanover County government.

Applications are accepted only for jobs that are currently open and available on the website.  If you are interested in a position that is not currently open, you may sign up for Job Alerts to automatically be notified when a position you are interested in becomes available. To sign up for alerts:

  1. Click the menu button on the Job Opportunities page (directly under the Job Opportunities page title), and select ‘Job Alerts’ from the menu.
  2. Check the box next to each job category for which you would like to receive email notifications.
  3. Click the ‘Subscribe’ button, fill out the information, and then click the ‘Submit’ button.

For next 12 months after you submit this form, you will receive an email notification when a position opens with New Hanover County whose category matches the categories you selected.

Applicants who are selected for the next stage of the recruitment process will be contacted directly by Human Resources or the hiring department. Due to the volume of applications we receive, we do not notify each applicant individually regarding the status of the recruitment for the position. To check the status of your application, go to governmentjobs.com, enter your username and password (same username and password used when completing the online application), and click on the “Applications & Status” tab.

After the closing date of the position, applications are reviewed and screened by the human resources department. Some positions may require pre-employment testing prior to a referral being made to the department. After screening by Human Resources, the best qualified candidates are referred to the hiring department to be brought through the first step in the recruitment process. Candidates referred to the hiring department will be notified via email by Human Resources.

If you are selected for referral to the hiring department, you will be contacted either by phone or email, within two weeks after the closing date of the position. If you have not been contacted by the department within two weeks after you have been notified that your application was referred, please contact the Human Resources department at (910) 798-7178.

No, New Hanover County requires a completed application. The employment application has been designed to provide information needed to make employment-related decisions. An applicant may provide a resume and/or cover letter as an attachment to the completed application.

As a condition of employment, all persons selected for employment are required to pass a drug screening. Certain positions require a physical examination such as those in the Sheriff’s Office and Fire Rescue.

Applications remain active or on file until a hiring decision has been made. New Hanover County does not re-activate applications for future vacancies. You will receive email notification once the position you applied for has been filled.

Human Resources: 230 Government Center Drive, Suite 135 • Wilmington, NC 28403 • Phone 910-798-7178 • Fax 910-798-7179